MELTORA™ Refund & Return Policy

Last updated: September 24, 2026

Thank you for shopping with MELTORA™. For questions about an order, contact meltora.store@outlook.com.

This policy explains our approach to cancellations, returns, and refunds. Nothing in it limits your mandatory consumer rights. If applicable law provides greater protection, that protection takes priority.

Change-of-Mind Returns

Where legally permitted, we do not offer voluntary returns, exchanges, or refunds for a change of mind, an accidental order, personal preferences, or finding a lower price elsewhere.

This restriction does not apply to statutory cancellation rights, faulty or incorrectly supplied products, goods that do not match their description, or other situations where a remedy is required by law. Sale items, discounted bundles, and preorders retain these rights.

Order Cancellations & Changes

Outside the cancellation rights described in this policy or required by law, we do not offer voluntary cancellations once an order has been placed.

If you need to correct your address or order details, email us immediately. We will assist where possible, but changes may not be possible once fulfillment has started. This does not remove any legal right to cancel.

Preorders & Shipping Delays

Preorder shipping timeframes will be stated before purchase. Please check the product page and your order confirmation for the timeframe applicable to your order.

If we cannot ship within the promised timeframe, we will notify you promptly, provide an updated estimate where available, and offer the choice of accepting the delay or canceling the unshipped items for a full refund. We will obtain consent to delays and issue refunds as required by applicable law.

If we cancel your entire unshipped order because we cannot fulfill it, we will refund the full amount paid for that order, including associated delivery and other charges. Carrier delays do not remove any applicable cancellation, delivery, or refund rights.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, is defective, is incorrect, or does not match its description, email meltora.store@outlook.com promptly with:

• Your order number or other proof of purchase.

• A description of the problem.

• Clear photographs of the item and packaging, if available.

Keep the packaging where practical to help us investigate. Original packaging, photographs, or an unboxing video are not absolute conditions for exercising your legal rights.

We will assess the issue and arrange the appropriate remedy, which may include a repair, replacement, price reduction, or refund, according to your rights under applicable law. When a return is necessary because of a fault, damage, or our error, we will provide a prepaid return label or cover reasonable necessary return costs.

Missing Deliveries & Address Issues

If your order has not arrived, including when tracking shows it as delivered, contact us so we can investigate with the carrier. Tracking records will be considered alongside other relevant information.

Please provide a complete, accurate address and respond to delivery or collection notices. Additional delivery costs caused by an incorrect address or an uncollected shipment may apply where legally permitted; we will explain any proposed charges in advance.

Purchasing optional shipping protection is not required to receive remedies to which you are already entitled by law.

UK & EU Cancellation Rights

Where UK or EU distance-selling cancellation rights apply, you may cancel an eligible goods order without giving a reason, from the time of purchase until 14 days after delivery. For one order delivered in separate parts, the period generally begins after the last item is received.

Notify us by emailing meltora.store@outlook.com with a clear statement that you wish to cancel. Send the goods back within 14 days after notifying us.

You may inspect goods as you would in a shop. Where legally permitted, we may deduct any loss in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

You pay the direct cost of a change-of-mind return only where this responsibility was disclosed before purchase and applicable law permits it.

We will reimburse you within 14 days of your cancellation notice. Where permitted, we may withhold reimbursement until we receive the returned goods or evidence that you sent them back, whichever occurs first. This withholding does not apply where we have offered to collect the goods.

For cancellation of an entire order, reimbursement includes any standard delivery charge paid. Additional charges for a premium delivery option need not be refunded where the law permits. Free standard shipping has no separate cash refund value.

Return Instructions & Bundles

Email us for the correct return address and instructions before sending items back. A valid statutory cancellation does not depend on our approval or on when we reply.

Pack items securely and retain proof of dispatch. If you cancel and return an entire bundle, please return all included items, including any promotional gift.

Refunds are based on the amount actually paid. A free gift has no separate cash refund value. Partial bundle refunds will reflect the applicable discount and your legal rights; we will explain the calculation.

Refund Processing & Payment Disputes

Refunds will be issued to the original payment method unless another method is agreed with you or required by law. We aim to process refunds within five business days after they become due, and will always comply with any shorter applicable deadline. Your payment provider may take additional time to post the credit.

If you have a payment concern, please contact us so we can help resolve it. This request does not restrict your rights to contact your payment provider or raise a dispute.

Contact

MELTORA™
Email: meltora.store@outlook.com