MELTORA™ Shipping Policy

Last updated: September 24, 2026

Thank you for shopping with MELTORA™. This policy explains shipping charges, fulfillment, preorders, tracking, and delivery support.

For help with an order, email meltora.store@outlook.com and include your order number.

This policy works alongside our Terms of Service and Refund & Return Policy. Nothing here limits cancellation, delivery, refund, or other rights that cannot legally be waived.

1. Free Worldwide Standard Shipping

We offer free worldwide standard shipping. Available destinations and delivery services are shown before you complete your purchase. Any destination restrictions will be disclosed before ordering.

Optional delivery upgrades, where offered, are priced separately and displayed before payment. Free shipping refers to the standard delivery charge; international import charges may be separate as explained below.

If we discover that we cannot deliver an accepted order to your destination, we will contact you and refund the affected unfulfilled items and any associated charges that must be refunded.

2. Processing, Production & Preorders

Processing covers preparing, inspecting, packing, and arranging shipment. Preorder fulfillment may also involve production or waiting for incoming stock.

Any preorder status and the expected shipment date or window will be disclosed before purchase. The information presented when you order applies to that order; a later website update does not automatically change it.

Please check the product page and your order confirmation for your order's timeframe. Shipment and delivery are different: shipment occurs when the parcel is handed to the carrier, while delivery occurs when it reaches you.

For orders covered by U.S. federal shipping rules, if no shipment timeframe is stated, we will ship within 30 days of receiving a properly completed order or provide the required delay notice and cancellation/refund options.

3. Delayed Shipment

If we cannot ship within the applicable timeframe, we will email you promptly, no later than the required deadline, with:

• An explanation of the delay.

• A revised shipment estimate, or a clear statement if the timing is uncertain.

• The option to accept the delay or cancel the unshipped items for a full refund.

We will obtain consent where required. Without the necessary consent, we will cancel and refund as the law requires. Further delays require further notice and any required renewed consent.

If you agree to an indefinite delay, you may cancel the unshipped items at any time before they are shipped.

If we cancel your entire unshipped order because we cannot fulfill it, we will refund everything paid for that order, including associated shipping, protection, and other charges. Refunds follow our Refund & Return Policy and applicable deadlines.

4. Transit Estimates & Delivery Upgrades

Carrier transit time begins after dispatch and is separate from processing or production time. Any total delivery estimate must account for the applicable fulfillment period.

Transit estimates can vary by destination, carrier, customs processing, and other circumstances. An estimate is not a guaranteed arrival date unless expressly stated, but estimated dates still carry the delivery and refund obligations imposed by law.

Express delivery, where offered, speeds up the stated carrier service after dispatch unless the offer expressly includes faster processing. Any priority-processing service has only the benefits described before purchase.

An upgrade does not guarantee that a preorder will finish production sooner or arrive by a particular occasion unless we expressly commit to that date.

5. Tracking & Separate Parcels

We will send tracking information to your checkout email address when it is available. A tracking number or "label created" status alone does not mean the carrier has received the parcel.

Tracking updates may take time to appear. Contact us if tracking remains unchanged beyond the timeframe communicated for your order or shows an unexpected problem.

Orders containing multiple mugs, candle packs, or promotional gifts may arrive in separate parcels. If this happens, we will provide available shipment information. We will not add standard shipping charges because we choose to split an order.

6. Shipping Addresses & Delivery Arrangements

Please provide a complete, accurate delivery address, including any apartment or unit number, and monitor delivery or collection notices.

If you discover an address error, email meltora.store@outlook.com immediately. We will help where possible, but an address change may not be possible after fulfillment or dispatch.

Reasonable additional costs caused by an incorrect customer-supplied address, a missed collection, or a requested redirection may apply where legally permitted. We will explain any proposed charges before arranging a paid service.

Refusing delivery or leaving a parcel uncollected does not, by itself, clearly notify us that you wish to cancel. Contact us directly to exercise any cancellation rights. Returned or undeliverable parcels will be handled according to the circumstances and applicable law.

7. Late, Missing, or Marked-Delivered Orders

If your order is overdue or tracking shows delivery but you cannot find it, email meltora.store@outlook.com promptly.

Checking delivery instructions, household members, reception areas, or any designated safe place may help locate it. We will investigate with the carrier and review the available information.

Delivery scans, photographs, and carrier records are evidence to consider; they do not automatically resolve every claim. We will arrange an appropriate remedy, including replacement or refund where required. Mandatory remedies will not depend on whether a carrier has compensated us.

Carrier delays, customs issues, or other disruptions do not remove rights you have for non-delivery or delivery outside an agreed timeframe.

8. Damaged or Incorrect Deliveries

If your mug or another item arrives damaged or incorrect, contact us with your order number, a description of the issue, and photographs of the item and packaging if available.

Keep the packaging where practical to assist the investigation. Original packaging, photographs, and an unboxing video are not absolute conditions for exercising your legal rights.

We will handle the issue under our Refund & Return Policy and provide the appropriate remedy. Where a return is necessary because of damage, a fault, or our error, we will provide a prepaid label or cover reasonable necessary return costs.

9. International Customs & Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or clearance charges.

Where these charges are not included or collected at checkout and are your responsibility, we will disclose that responsibility before purchase as required by law. Amounts depend on the destination and applicable rules.

We will not require you to pay us again for duties or taxes we have already collected for the same shipment. If you receive an unexpected demand for a charge shown as paid at checkout, contact us.

Customs processing may affect transit, but it does not override mandatory delivery or refund rights.

10. Optional Shipping Protection

If shipping protection is offered, its price and coverage terms will be available before purchase.

Shipping protection is optional. Declining it does not remove our legal responsibilities or your existing rights regarding loss, damage, incorrect delivery, or non-delivery.

11. Cancellations, Refunds & Payment Concerns

Our Refund & Return Policy explains change-of-mind restrictions, statutory cancellation rights, returns, and refund processing.

Restrictions on voluntary cancellations or refunds do not override remedies required for delayed shipment, non-delivery, faulty goods, or other legally protected circumstances.

If there is a problem, contact us so we can help. You remain free to contact your payment provider or exercise legitimate dispute rights. We may provide relevant transaction and delivery records when responding to a dispute, consistent with our Privacy Policy and applicable law.

12. Contact

MELTORA™
Email: meltora.store@outlook.com